Get in Touch With Us

Got a question about a casino we've reviewed, spotted something that needs updating, or want to tell us about a site we haven't covered yet? This page explains how to reach Casinos Not On Gamstop and what kind of messages we're best placed to help with.

How to Get in Touch

The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. A quick line about what your message concerns — a specific brand, a bonus term, a correction, or general feedback — helps us route it to the right person and get back to you faster.

What We Can Help With

We cover a fairly specific corner of the online casino world, so here's where we're genuinely useful:

• Questions about a listed brand — If you want more detail on how a site such as Betmica, Kikibet or Betninja compares to the others on our list of trusted non GamStop casinos, ask away.
• Corrections — Welcome offers, wagering terms and free spin counts change often. If you notice a figure that looks out of date, we want to know so we can check it.
• Suggestions for new sites — Come across a new casino not on GamStop that you think deserves a look? Send us the name and we'll add it to our review pipeline.
• Feedback on how we rate and rank — If our comparison criteria, payment method coverage or games breakdown could be clearer, tell us. Reader input directly shapes what we publish.
• General queries about self-exclusion or GAMSTOP — We can point you towards the general information already on our site, though we're not a support service and can't advise on individual circumstances.

What We Can't Help With

We're an independent comparison site, not a casino operator, payment provider or regulator. That means we can't:

• Process deposits, withdrawals or account issues on any listed site — these questions go to the casino's own support team.
• Reinstate a GAMSTOP registration or manage your self-exclusion status.
• Guarantee that any bonus, spin count or offer will still be live by the time you read this — always check the current terms on the operator's own site before signing up.

A Note on Independence

Casinos Not On Gamstop may earn commission when readers click through to a listed casino, but this never decides how a brand is ranked or reviewed. If you think a listing reads as more promotional than informative, that's exactly the kind of feedback we want to hear — it helps us keep the site honest and useful for people comparing casinos not on GamStop.

Response Times and What to Expect

Every message is read by a person, not answered by an automated template. Our target is two working days, though this can stretch slightly during busier periods. If your enquiry is detailed — for example, a query about a specific welcome package or a correction that needs checking against a live offer — it may take a little longer to give you an accurate answer.

Whatever brings you here, thanks for taking the time to reach out. We'll get back to you as soon as we can.